Terms & Conditions

Terms & conditions


Prices and Taxes


All prices are subject to change without notice. Shipping and handling cost or any applicable taxes are not included.

Buyer is responsible for all duty taxes shipping costs or any other fee encountered by the transaction.


Description and Specifications

All descriptions and specifications of the products can be changed without any further notice. Pinowood.ca describes the product as clearly as possible and specifications are as precise as possible.

How to order
Simply use our online store at www.pinowood.ca, choose product desired, add to basket and follow checkout procedure. You can place order by email or for any custom product contact us by email or phone at 514-730-6736.

We try to maintain all products in stock, it is possible that a product shows in stock and might still be under productions, clients can still purchase this product or any product not in stock. We will contact you and let you know when this item will be available, all items in stock will be shipped and item not in stock will ship in a different package when in stock.


Special orders or custom products are not in stock, production time will be discussed upon request. All custom products or special orders require a 50% deposit, remaining 50% and taxes and shipping cost is due upon delivery.


We accept Paypal and credit cards: visa, master cards via the secured Paypal website. For further information visit the official Paypal website:

For your security all transaction are done by Paypal. All credit cards and other information are collected by Paypal secured servers by SSL protocol. Do not send this information by email. We are not responsible for information collected by Paypal.  For more information visit the official website of Paypal:

Exchange and return

All products manufactured by Pinowood have are sold as is, an exchange can be done in the 15 days period after items are received. buyer does pay for all shipping cost back and from. The items must be sent back in original packaging with traking number. Item exchanged can only be changed for the same model size and options.

No return accepted or refund issued. Pinowood.ca cannot be held responsible for any lost or damaged occured during shipping or manipulation. all items are well boxed and packed and rarely get damaged during shipping.

We do not refund shipping costs.

Shipping Delivery


All packages are sent with Canada post services or can be sent via other carrier or freight for larger order. . At moment of checkout buyer can choose between different type of services offered by Canada post, delivery dates are approximate.  Pinowood.ca is not responsible for any lost or damaged packages or delay from Canada post.



All products are carefully packaged, with cardboard boxes, paper, foam and other products, to protect the product during transportation. Pinowood.ca is not responsible for damages made during transportation of the packages. All items sold are new, inspected and packed carefully before they ship.


Wood a natural resource

Wood is natural and for this reason, the color of wood can change or be altered from what buyers may see on the screen. Colors change from one screen to another and wood varies in color from one piece to another too. It is possible that the product you receive is not identical in color from the one ordered. Pinowood.ca cannot be held responsible for the difference in stain color or the variation of color in the wood of the grain of the wood. Pictures show as clearly as possible the grain, the type of wood used, the color and aspect of the wood. Wood being natural can warp a little, if an excessive warping or braking of the wood advice us immediately

Buyer’s responsibility

Buyers have to read and understand the terms & conditions before
they browse the catalogue or make any purchase on the pinowood.ca website. By using this website buyer agrees to the terms and conditions.

Users restrictions
All content of the
www.Pinowood.ca website cannot be copied or used in all or in parts for commercial use without authorization. Buyer must be 18 to make purchase on our website.



Warranty Policy for Items Sold by Pinowood

 Limited Warranty:

Pinowood products do not have any defects in terms of materials or manufacturing at the time of sale.  All Pinowood products comply with our quality specifications.


Warranty Period:

The warranty period for products purchased begins on the date the purchase is billed.  Pinowood must be advised of all defects during the warranty period. The products are guaranteed for 3 months.


Warranty Rights:

Any defective product which is brought to Pinowood’s attention during the warranty period will be repaired or replaced.  Any product which is repaired or replaced will be under warranty for the remainder of the warranty period or for up to ninety (90) days from the repair or exchange date. Pinowood’s obligation with regard to a defective product does not extend beyond the repair or replacement of the product or some of its parts. UNDER NO CIRCUMSTANCES will Pinowood BE HELD RESPONSIBLE FOR ANY DIRECT, INDIRECT, ACCESSORY OR SPECIFIC DAMAGE RESULTING FROM THE USE OR LACK OF USE OF THE PRODUCT.  Pinowood will not be held responsible for any costs incurred to obtain a product substitute, loss of profits, personnel-related costs, payments to third parties or any indirect damage resulting from a violation of any applicable expressed or implicit warranty, or otherwise concerning the sale of any Pinowood product. Pinowood is in no way responsible for any changes in the wines that are integrated into its system or for any damage to a bottle of wine.


Exclusions to the Warranty:

Pinowood reserves the right to cancel this limited warranty under the following circumstances: any inappropriate use of the wine storage system; any use that exceeds the system’s limits; any accident that is not attributable to Pinowood products; any replacement of parts which have not been approved by Pinowood or any change or repair performed by a third party and which, in Pinowood’s opinion, is contraindicated for the product.


Exclusion of Other Guarantees:

The above-mentioned limited warranty is the ONLY WARRANTY AND THE EXCLUSIVE INDEMNITY for all Pinowood products. The responsibility of Pinowood, whether it be based on a contract, warranty, strict responsibility, offence, a quasi-offence or for any other reason, will not exceed the price of the product for which a defect or damage is being claimed.


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